Payments & Billing

• Why did I receive a Flex Pay refund via Zelle?
• Am I able to pay by phone?
• Are there any late fees?
• Are there any prepayment fees?
• Can I cancel my scheduled payment?
• Can I change my payment due date?
• Can I lower my monthly payment?
• Can I pay by check?
• Can I pay off my loan early?
• COVID-19 help for Upgrade customers
• Debit Card Payment Terms and Conditions
• Debt Settlement Companies
• How do I cancel an EarlyPay payment?
• How do I change my bank account information?
• How do I change my contact information?
• How do I change my email address?
• How do I change my password?
• How do I close my account?
• How do I find my payoff amount?
• How do I make a payment?
• How do I pay back the balance on my Upgrade Card?
• How do I set up automated EarlyPay payments?
• I forgot my password
• I'm having trouble logging in
• Is there any benefit in paying off my personal loan or Upgrade Card early?
• Late Payments
• What if I’m unable to make my monthly payment because of my student loans?
• What if I’m unable to make my monthly payment?
• What is autopay?
• What is EarlyPay?
• What is the difference between my Statement Close Date and my Monthly Payment Date?
• When is my first monthly payment due?
• Where can I locate my account number?
• Where do I locate the actual amount that will be placed in my bank account after the origination fee?