# ACH Return Fee & Inactivity Fee

## **ACH Return Fee**

### **What is the ACH Return Fee?**
The ACH Return Fee is a $6 charge that occurs when an inbound transfer, initiated through the Boost Money™ app or website, is returned due to insufficient funds by the external bank being pulled from.

### **When does the ACH Return Fee apply?**
The fee applies when an ACH transfer initiated through the Boost Money™ app or website is returned for reasons such as insufficient funds or an invalid account.

### **Are there any exemptions for the ACH Return Fee?**
Customers may, from time to time, have this fee waived. However, fees will never be waived if the reason for the return is that the transfer was unauthorized.

### **How can I avoid the ACH Return Fee?**
Ensure that the external bank account is open; that you are authorized to make transfers from the external bank account to a personal account; and that there are sufficient funds available in your external bank account before initiating a transfer into your Upgrade account.

### **Does this fee apply to all ACH transactions?**
No. The fee only applies to ACH transfers initiated through the Boost Money™ app or website that are returned due to insufficient funds in your external account.

## **Inactivity Fee**

### **What is the Inactivity Fee?**
The Inactivity Fee is a $2.50 monthly fee applied to checking and savings accounts.

### **How is inactivity determined?**
Inactivity is determined if the cumulative balances across all checking and savings accounts opened through Upgrade is $10 or less, and there have been no logins, transactions, payments, or funding activity for 365 days across all checking, savings, and lending products through Upgrade, as applicable.

### **When will I be charged the Inactivity Fee?**
The fee is charged on a monthly basis once a customer has been deemed inactive. Customers will receive a 30-day notice to the email on file before the fee is applied.

### **How can I avoid the Inactivity Fee?**
To avoid the fee, customers can:
- Maintain a cumulative account balance of $10.01 or more across all checking and savings accounts opened through Upgrade.
- Log in to any checking, saving, or Cross River Bank lending product account at least once per year.
- Complete any transaction, such as making a deposit, a withdrawal, or a loan payment for a lending account through Upgrade, as applicable.

### **Will the inactivity cause my account to go negative?**
No, the inactivity fee will never cause your account to drop below $0.

### **What happens if my account remains inactive?**
If an account remains inactive for a prolonged period, it may be closed or escheated in accordance with applicable regulations.

### **Who can I contact if I have more questions?**
If you have any further questions, please reach out to our support team at [**depositsupport@upgrade.com**](mailto:depositsupport@upgrade.com) or call us at **(844) 319-3692**.