# How do I upload documents?

The **recommended and quickest** way to send us your documents is by uploading directly to your To-Do List via smartphone or computer:

**Smartphone**

- Download the Upgrade mobile app on your [**Android**](https://play.google.com/store/apps/details?id=com.upgrademobile) or [**iOS**](https://itunes.apple.com/us/app/upgrade/id1389859093?ls=1&mt=8) smartphone
- Log into your Upgrade Account
- Click “Take a Photo”
- Your smartphone will then allow you to either snap or upload an existing photo of your document

**Computer**

- Snap a photo and email it to your personal email address
- Select the email that contains the photo of your document, click “Download,” and save the document to your computer
- Log into your [**Upgrade Account**](/content/login/index.html) from your computer
- Under “Requested,” drag and drop your photo directly onto the page OR click on “Select” to locate your photo from a file or your desktop

**Best Practices**

To ensure your documents are processed in a timely manner, please follow the below best practices:

- All documents should be unaltered (original copy without any information redacted) and clearly legible
- Check to make sure your document displays all four (4) corners
- Acceptable file formats include: PDF, JPG, JPEG, PNG

If you’re experiencing difficulties with uploading your documents directly to your dashboard, you can send them via email to [documents@upgrade.com](mailto:documents@upgrade.com). Please be sure to include your application number in the subject line which can be found by logging into your [**Upgrade Account.**](/content/login/index.html) Please note this option may take longer to process.