# Payments & Billing

- [Why did I receive a Flex Pay refund via Zelle?](/content/help/account-management-payments/payments-billing/why-did-i-receive-a-flex-pay-refund-via-zelle/index.html)  
- [Am I able to pay by phone?](/content/help/account-management-payments/payments-billing/am-i-able-to-pay-by-phone/index.html)  
- [Are there any late fees?](/content/help/account-management-payments/payments-billing/are-there-any-late-fees/index.html)  
- [Are there any prepayment fees?](/content/help/account-management-payments/payments-billing/are-there-any-prepayment-fees/index.html)  
- [Can I cancel my scheduled payment?](/content/help/account-management-payments/payments-billing/can-i-cancel-my-scheduled-payment/index.html)  
- [Can I change my payment due date?](/content/help/account-management-payments/payments-billing/can-i-change-my-payment-due-date/index.html)  
- [Can I lower my monthly payment?](/content/help/account-management-payments/payments-billing/can-i-lower-my-monthly-payment/index.html)  
- [Can I pay by check?](/content/help/account-management-payments/payments-billing/can-i-pay-by-check/index.html)  
- [Can I pay off my loan early?](/content/help/account-management-payments/payments-billing/can-i-pay-off-my-loan-early/index.html)  
- [COVID-19 help for Upgrade customers](/content/help/account-management-payments/payments-billing/covid-19-help-for-upgrade-customers/index.html)  
- [Debit Card Payment Terms and Conditions](/content/help/account-management-payments/payments-billing/debit-card-payment-terms-and-conditions/index.html)  
- [Debt Settlement Companies](/content/help/account-management-payments/payments-billing/debt-settlement-companies/index.html)  
- [How do I cancel an EarlyPay payment?](/content/help/account-management-payments/payments-billing/how-do-i-cancel-an-earlypay-payment/index.html)  
- [How do I change my bank account information?](/content/help/account-management-payments/payments-billing/how-do-i-change-my-bank-account-information/index.html)  
- [How do I change my contact information?](/content/help/account-management-payments/payments-billing/how-do-i-change-my-contact-information/index.html)  
- [How do I change my email address?](/content/help/account-management-payments/payments-billing/how-do-i-change-my-email-address/index.html)  
- [How do I change my password?](/content/help/account-management-payments/payments-billing/how-do-i-change-my-password/index.html)  
- [How do I close my account?](/content/help/account-management-payments/payments-billing/how-do-i-close-my-account/index.html)  
- [How do I find my payoff amount?](/content/help/account-management-payments/payments-billing/how-do-i-find-my-payoff-amount/index.html)  
- [How do I make a payment?](/content/help/account-management-payments/payments-billing/how-do-i-make-a-payment/index.html)  
- [How do I pay back the balance on my Upgrade Card?](/content/help/account-management-payments/payments-billing/how-do-i-pay-back-the-balance-on-my-upgrade-card/index.html)  
- [How do I set up automated EarlyPay payments?](/content/help/account-management-payments/payments-billing/how-do-i-set-up-automated-earlypay-payments/index.html)  
- [I forgot my password](/content/help/account-management-payments/payments-billing/how-do-i-reset-my-password/index.html)  
- [I'm having trouble logging in](/content/help/account-management-payments/payments-billing/i-m-having-trouble-logging-in/index.html)  
- [Is there any benefit in paying off my personal loan or Upgrade Card early?](/content/help/account-management-payments/payments-billing/is-there-any-benefit-in-paying-off-my-personal-loan-or-upgrade-card-early/index.html)  
- [Late Payments](/content/help/account-management-payments/payments-billing/late-payments/index.html)  
- [What if I’m unable to make my monthly payment because of my student loans?](/content/help/account-management-payments/payments-billing/what-if-i-m-unable-to-make-my-monthly-payment-because-of-my-student-loans/index.html)  
- [What if I’m unable to make my monthly payment?](/content/help/account-management-payments/payments-billing/what-if-i-m-unable-to-make-my-monthly-payment/index.html)  
- [What is autopay?](/content/help/account-management-payments/payments-billing/what-is-autopay/index.html)  
- [What is EarlyPay?](/content/help/account-management-payments/payments-billing/what-is-earlypay/index.html)  
- [What is the difference between my Statement Close Date and my Monthly Payment Date?](/content/help/account-management-payments/payments-billing/what-is-the-difference-between-my-statement-close-date-and-my-monthly-payment-date/index.html)  
- [When is my first monthly payment due?](/content/help/account-management-payments/payments-billing/when-is-my-first-monthly-payment-due/index.html)  
- [Where can I locate my account number?](/content/help/account-management-payments/payments-billing/where-can-i-locate-my-account-number/index.html)  
- [Where do I locate the actual amount that will be placed in my bank account after the origination fee?](/content/help/account-management-payments/payments-billing/where-do-i-locate-the-actual-amount-that-will-be-placed-in-my-bank-account-after-the-origination-fee/index.html)