# How can I contact Upgrade?

## Account Dashboard

Access your [**Account Dashboard**](/content/portal/login/index.html) to manage your application or existing account.

| Device         | Link                                                                                     |
|----------------|------------------------------------------------------------------------------------------|
| Web browser    | [https://www.upgrade.com/portal/login/](/content/portal/login/index.html)         |
| iOS Device     | [https://apps.apple.com/us/app/upgrade/id1389859093](https://apps.apple.com/us/app/upgrade/id1389859093) |
| Android Device  | [https://play.google.com/store/apps/details?id=com.upgrademobile](https://play.google.com/store/apps/details?id=com.upgrademobile) |

## Chat

Online chat is available 24/7.

Log into your [**Account Dashboard**](/content/portal/login/index.html) and select the chat icon to get started.

## Help Center

Visit the [**Help Center**](/content/help/index.html) for FAQs and other helpful resources.

## Contact Support

Reference the directory below for additional support options. Our support hours of operations are **Monday - Friday 5AM - 7PM PT, Saturday & Sunday 6AM - 5PM PT.**

### New Applications

| Method                 | What to do?                                                                           |
|------------------------|--------------------------------------------------------------------------------------|
| **Apply Online**       | Select a product on the [website](/content/site-root.html) to begin a new application. |
| **Apply-by-Phone**     | To complete a **Personal Loan** application-by-phone, call: [(844) 311-0088](tel:(844) 311-0088) |

### Application in Progress

| Method                 | What to do?                                                                           |
|------------------------|--------------------------------------------------------------------------------------|
| **Upload Documents**   | Directly to your [Account Dashboard](/content/portal/login/index.html) for efficient processing. |
| **Online Chat**        | Log into your [account](/content/portal/login/index.html) and select the chat icon at the top of your screen to chat with us! |
| **E-mail**             | [support@upgrade.com](mailto:support@upgrade.com)                                  |
| **Phone**              | [(855) 466-5995](tel:(855) 466-5995)                                               |

### Account Management

#### Upgrade Card | Personal Loan | Home Improvement | Auto Finance

| Method                 | What to do?                                                                           |
|------------------------|--------------------------------------------------------------------------------------|
| **Account Dashboard**   | Manage your account through the [Account Dashboard](/content/portal/login/index.html). |
| **Online Chat**        | Log into your [account](/content/portal/login/index.html) and select the chat icon at the top of your screen to chat with us! |
| **E-mail**             | [servicing@upgrade.com](mailto:servicing@upgrade.com)                               |
| **Phone**              | [(844) 899 -9931](tel:(844) 899 -9931)                                             |

#### Checkings & Savings

| Method                 | What to do?                                                                           |
|------------------------|--------------------------------------------------------------------------------------|
| **Account Dashboard**   | Manage your account through the [Account Dashboard](/content/portal/login/index.html). |
| **Online Chat**        | Log into your [account](/content/portal/login/index.html) and select the chat icon at the top of your screen to chat with us! |
| **E-mail**             | [depositsupport@upgrade.com](mailto:depositsupport@upgrade.com)                     |
| **Phone**              | [(844) 319-3692](tel:(844) 319-3692)                                               |

### Transaction Disputes

#### Upgrade Card Disputes

Learn how to file an Upgrade Card dispute [HERE](/content/help/upgrade-cards/upgrade-card/how-do-i-dispute-a-purchase-or-report-a-transaction-i-don-t-recognize-on-my-upgrade-card/index.html)

#### Debit Card | Checking | Savings Dispute

By phone at [(844) 551-2442](tel:(844) 551-2442)

### Payment & Mailing Addresses

#### Payment Address

Click [**HERE**](/content/help/account-management-payments/payments-billing/can-i-pay-by-check/index.html) for our **Payment Addresses**.

#### Mailing Address

|     |     |
|-----|-----|
| **Customer Mail**  | Upgrade Inc.<br>2 North Central Ave.<br>Flr 10<br>Phoenix, AZ 85004 |
| **Corporate Mail**  | Upgrade Inc.<br>275 Battery St.<br>Ste 2300<br>San Francisco, CA 94111 |

### Telecommunications Relay Services

Upgrade accepts all forms of Telecommunications Relay Services (TRS) to facilitate telephone calls. **After connecting with your preferred relay service, contact us at:** [(833) 441-2441](tel:(833) 441-2441)

View our commitment to compliance with the Americans with Disabilities Act (ADA) [HERE](/content/accessibility/index.html).

### Additional Support

|     |     |
|-----|-----|
| **Investor Inquiries** | [investor@upgrade.com](mailto:investor@upgrade.com)                             |
| **Media Inquiries**   | [press@upgrade.com](mailto:press@upgrade.com)                                   |
| **Complaints**        | [complaint@upgrade.com](mailto:complaint@upgrade.com)                           |
| **Upgrade Employees**  | Employment Verification<br>[evrequests@upgrade.com](mailto:evrequests@upgrade.com)<br>Employee Assistance Program (EAP)<br>[(877) 231-1492](tel:(877) 231-1492) |