How can I contact Upgrade? - Help Center
How can I contact Upgrade?
Account Dashboard
Access your Account Dashboard to manage your application or existing account.
| Device | Link |
|---|---|
| Web browser | https://www.upgrade.com/portal/login/ |
| iOS Device | https://apps.apple.com/us/app/upgrade/id1389859093 |
| Android Device | https://play.google.com/store/apps/details?id=com.upgrademobile |
Chat
Online chat is available 24/7.
Log into your Account Dashboard and select the chat icon to get started.
Help Center
Visit the Help Center for FAQs and other helpful resources.
Contact Support
Reference the directory below for additional support options. Our support hours of operations are Monday - Friday 5AM - 7PM PT, Saturday & Sunday 6AM - 5PM PT.
New Applications
| Method | What to do? |
|---|---|
| Apply Online | Select a product on the website to begin a new application. |
| Apply-by-Phone | To complete a Personal Loan application-by-phone, call: (844) 311-0088 311-0088) |
Application in Progress
| Method | What to do? |
|---|---|
| Upload Documents | Directly to your Account Dashboard for efficient processing. |
| Online Chat | Log into your account and select the chat icon at the top of your screen to chat with us! |
| support@upgrade.com | |
| Phone | (855) 466-5995 466-5995) |
Account Management
Upgrade Card | Personal Loan | Home Improvement | Auto Finance
| Method | What to do? |
|---|---|
| Account Dashboard | Manage your account through the Account Dashboard. |
| Online Chat | Log into your account and select the chat icon at the top of your screen to chat with us! |
| servicing@upgrade.com | |
| Phone | (844) 899 -9931 899 -9931) |
Checkings & Savings
| Method | What to do? |
|---|---|
| Account Dashboard | Manage your account through the Account Dashboard. |
| Online Chat | Log into your account and select the chat icon at the top of your screen to chat with us! |
| depositsupport@upgrade.com | |
| Phone | (844) 319-3692 319-3692) |
Transaction Disputes
Upgrade Card Disputes
Learn how to file an Upgrade Card dispute HERE
Debit Card | Checking | Savings Dispute
By phone at (844) 551-2442 551-2442)
Payment & Mailing Addresses
Payment Address
Click HERE for our Payment Addresses.
Mailing Address
| Customer Mail | Upgrade Inc. 2 North Central Ave. Flr 10 Phoenix, AZ 85004 |
| Corporate Mail | Upgrade Inc. 275 Battery St. Ste 2300 San Francisco, CA 94111 |
Telecommunications Relay Services
Upgrade accepts all forms of Telecommunications Relay Services (TRS) to facilitate telephone calls. After connecting with your preferred relay service, contact us at: (833) 441-2441 441-2441)
View our commitment to compliance with the Americans with Disabilities Act (ADA) HERE.
Additional Support
| Investor Inquiries | investor@upgrade.com |
| Media Inquiries | press@upgrade.com |
| Complaints | complaint@upgrade.com |
| Upgrade Employees | Employment Verification evrequests@upgrade.com Employee Assistance Program (EAP) (877) 231-1492 231-1492) |