Personal Loans and Cards

Terms of Use

Effective Date: April 2026

PLEASE READ THESE TERMS AND CONDITIONS ("TERMS OF USE") CAREFULLY. BY ACCESSING AND USING THIS SITE (AS DEFINED BELOW) YOU AGREE TO BE BOUND BY THESE TERMS OF USE. THESE TERMS OF USE ARE SUBJECT TO CHANGE. ANY CHANGES WILL BE POSTED TO THIS SITE. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS STATED HEREIN, PLEASE EXIT THIS SITE IMMEDIATELY.

THESE TERMS OF USE CONTAIN AN ARBITRATION PROVISION. UNLESS YOU PROPERLY REJECT THE ARBITRATION PROVISION, IT WILL HAVE A SUBSTANTIAL EFFECT ON YOUR RIGHTS IN THE EVENT OF A DISPUTE WITH US. FOR EXAMPLE, IF WE ELECT TO REQUIRE YOU TO ARBITRATE ANY CLAIM, YOU WILL NOT HAVE THE RIGHT TO A JURY TRIAL OR THE RIGHT TO PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION. THE ARBITRATION PROVISION DOES NOT APPLY IF YOU ARE A MEMBER OF THE ARMED FORCES OR A DEPENDENT OF SUCH MEMBER COVERED BY THE FEDERAL MILITARY LENDING ACT.

You are currently using a website, mobile application, or other online or mobile service, including online or mobile services accessed through brands and other financial technology companies listed at https://www.upgrade.com/brand-partners/ (each a "Brand Partner") Upgrade partners with to service financial products provided through its bank partners, that links to or otherwise presents these Terms of Use to you (each, a "Site"), in each case owned and/or operated by Upgrade, Inc., a Delaware corporation (DBAs include Universal Credit and the names at www.upgrade.com/landing/dba and www.upgrade.com/flex-pay/products), or one of its affiliates (together, "Upgrade," "we," or "us"). The Site and any of the services provided by Upgrade in connection with the Site ("Services") are provided expressly subject to these Terms of Use. By accessing the Site, you ("you" or "User") acknowledge that you have read, understand, and agree to be bound by these Terms of Use. If any provision contained in these Terms of Use conflicts with a provision contained in another agreement, including with Brand Partners, that you enter into with Upgrade or related to the Services, the provision of the other agreement shall govern with respect to that specific aspect of the Site or Services.

Changes and Modifications

Upgrade reserves the right in its sole discretion to temporarily or permanently change or modify these Terms of Use or discontinue the Site, or any portion of the Site, for any reason, at any time without notice to you. Please review these Terms of Use from time to time because your continued access or use of the Site after any modifications, or modifications to referenced links or additional terms outside of these Terms of Use, have become effective shall be deemed your conclusive acceptance of the modified Terms of Use. Notwithstanding the foregoing, we will not amend the Arbitration Provision set forth below in a manner that adversely affects your rights or responsibilities in a material manner unless we give you a right to reject the amendment and/or the Arbitration Provision.

General Eligibility

This Site is intended for individuals who are residents of the United States and at least eighteen (18) years of age, and any access by individuals who are under the age of 18 is in violation of these Terms of Use. If you are under 18, please exit this Site now. By using the Site, you represent that you are a resident of the United States and 18 or older, and that you agree to abide by all of the terms and conditions of these Terms of Use. Unauthorized use of the Site or Services, including unauthorized access of Upgrade's systems and misuse of passwords or Site information is strictly prohibited. If you violate any of these Terms of Use or any other agreement between you and Upgrade, then Upgrade may restrict, suspend, or terminate your access to any portion or all of the Site and Services without notice.

Privacy

Your privacy is very important to us. Please carefully read Upgrade's Privacy Policy, which details how Upgrade treats your personal information.

Service Rights and Restrictions, Intellectual Property

All material and content on this Site and the Services, including but not limited to text, data, articles, designs, software, photos, images, and other information (collectively the "Site Content") are proprietary to, and the property of, Upgrade or the relevant third-party owner, with all rights reserved. You may not use, copy, reproduce, distribute, republish, display, post, transmit, or sell Site Content in any form or by any means without the express prior written approval of Upgrade or the respective owners of such Site Content. You acknowledge that all Site Content is and shall remain the sole property of Upgrade or the relevant owner. You may only access and use the Site and the Services for their intended purpose, and any access to, or use of, the Site or Services that is not expressly authorized herein is strictly prohibited.

Nothing on this Site should be construed as granting the User any license or right to use any Site Content within the Services or the Site, whether owned by Upgrade or a third party, without prior written approval of Upgrade or the respective owner. All third-party marks, products, and company names are the property of their respective owners. Unless expressly provided, use of such marks does not imply any affiliation with, endorsement by, or association of any kind between such owners and Upgrade.

Upgrade AI Assistant Services

Upgrade Assist and other Upgrade AI assistants or interfaces (collectively the "Upgrade AI Assistant Services") is a virtual assistant interface available to provide you through your Upgrade online account accessible dashboard available by logging in at www.upgrade.com, www.boostmoney.com or otherwise through our Site with information or support related to your Upgrade account or other account provided to you. Upgrade AI Assistant Services are subject to the Upgrade AI Assistant Terms and Conditions.

Credit Health

Upgrade offers free credit monitoring and ancillary products and services such as credit score reporting, credit bureau alerts, and credit score simulation ("Credit Health"). Customers with issued loans or other financial products obtained through Upgrade may enroll into Credit Health after loan or product approval. Others can also sign up for Credit Health without a loan or other financial product obtained through Upgrade. Credit Health works by accessing information in your credit profile via soft inquiries at TransUnion, a credit reporting agency. By requesting and accessing Credit Health, you agree to be bound by the terms and conditions contained herein. The term of your Credit Health shall begin when you first access the service and shall continue until terminated. Upgrade may terminate your Credit Health at any time without notice to you. If you wish to discontinue your use of Credit Health, please email support@upgrade.com to disable the service. You agree that all information and data obtained by Upgrade in connection with your use of Credit Health is owned solely by Upgrade and Upgrade is not restricted in any way in its use of the information and data, subject to the terms of Upgrade's Privacy Policy and applicable law and regulation. You agree that Upgrade may use any information obtained to determine whether to offer you products and services that may be obtained through Upgrade.

Flex Pay

Use of Loan Proceeds. You agree that all loan proceeds will be used to fund the purchase of services from the designated merchant. You will not use the Services to accomplish a cash advance, wire or money transfer. You will not use the Services to purchase:

Upgrade may offer a mobile application ("App") that allows Users to shop for goods and services from third parties and pay through a loan. Upgrade has no obligations related to a sale of goods and services by a third party within the App. Upgrade may earn a commission from qualifying purchases when including a merchant's link to products and services in the App. Third parties (including affiliate networks and other advertisers) may serve content and advertisements, collect information from you when visiting such third-party websites, and place or recognize cookies on visitors' browsers. Financing an in-app purchase on a merchant site is only possible through the use of an Upgrade-generated virtual card, with exact card details, name and billing information as provided in the loan application through Upgrade. A transaction will not be approved and no use of this financing service will occur if a different form of payment is entered on the merchant checkout.

Consent to Conduct Business Electronically

Because Upgrade operates its platform online and conducts its business solely through the Internet, you must consent to receive all disclosures, notices, documents, agreements, and information associated with the Services ("Communications") electronically in order to transact business with us. This section informs you of your rights when receiving electronic Communications from Upgrade.

Electronic Communications. You agree that Upgrade, its agents, and representatives, may provide all Communications to you electronically via email, through your Upgrade online account accessible by logging in at www.upgrade.com, www.boostmoney.com, an online account with a Brand Partner, or otherwise through our Site. You may still request a paper copy of any Communication by following the procedure outlined below.

Access/Software Requirements. In order to access and retain electronic Communications, you must have: (1) a valid email address and phone number; (2) a computer or other mobile device (such as tablet or smartphone); (3) a connection to the Internet; (4) the latest, current version of Chrome, Safari, Firefox, or Microsoft Edge web browser; and (5) a printer to print records, or electronic storage to retain records in electronic form.

Additional Mobile Technology Requirements. If you access our Site or any Communications electronically via a mobile device (such as a smartphone, tablet, and the like), in addition to the above requirements, you need to have the most recent versions of Apple Safari or Google Chrome on iOS or Google Chrome for Android OS and software on your mobile device that allows you to print and save the Communications presented to you. These applications can be found for most mobile devices in the device's respective "app store". If you do not have these capabilities on your mobile device, please access the Site or any Communications through a device that provides these capabilities.

Requesting a Paper Copy. You may request from us a paper copy of any Communication that we have provided or made available to you electronically without charge. To request paper copies, you must send an email to papercopyrequest@upgrade.com with the subject line "Paper Copy Request" and in the body of the email you must state your email address, full name, US postal address, telephone number, and (if applicable) which product your request concerns.

Withdrawing Consent. You may withdraw your consent to receive future Communications electronically by sending an email to withdrawconsent@upgrade.com with the subject line "Withdraw Electronic Consent" and including in the body of the email your full name, US postal address, email address, telephone number, and (if applicable) which product your request concerns. Your withdrawal of consent will be effective only after we have had a reasonable period of time to process your request.

Marketing Communications via Email. By accepting these Terms of Use, or providing your email address to us, you understand you may be contacted by us to receive marketing emails with promotions, updates, and other information at the email address provided by you either during any application, as you may provide to us, or otherwise as associated with your Upgrade account.

You will automatically be resubscribed into marketing emails, including but not limited to reminders and updates regarding your application(s), for the email associated with your account or provided for in association with any application, regardless of if you have previously unsubscribed from marketing communications. You can unsubscribe at any time by clicking the unsubscribe link in the marketing emails or by contacting support@upgrade.com. For a financial product serviced by Upgrade via a Brand Partner Site please contact:

Telephone Communications. By accepting these Terms of Use, you expressly consent to be contacted by us, our agents, representatives, affiliates, or anyone calling on our behalf for any and all purposes, at any telephone number you provide to us. You agree we may contact you in any way including Short Messaging Service (SMS) text messages, calls using prerecorded messages or artificial voice, and calls and messages delivered using an auto telephone dialing system or an automated texting system. Automated messages may be played when the telephone is answered whether by you or someone else. In the event that an agent or representative calls, he or she may also leave a message on your answering machine, voice mail, or via text.

You consent to receive SMS messages (including text messages), calls and messages (including prerecorded and artificial voice and autodialed) from us, our agents, representatives, affiliates, or anyone calling on our behalf at the specific number(s) you have provided to us, or number(s) we can reasonably associate with your account (through skip tracing, caller ID capture, or other methods), with information or questions about your request, application, loan and/or account. You certify, warrant, and represent that the telephone numbers that you have provided to us are your numbers and not someone else's. You represent that you are permitted to receive calls at each of the telephone numbers you have provided to us. You agree to alert us whenever you stop using a particular telephone number.

You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Upgrade or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. See our Privacy Policy for how we treat your data.

SMS / Text Messages. This SMS program is maintained by Upgrade to provide you alerts for your account activity. For example, we may contact you with information or questions about your request, application, loan, card and/or account; for other purposes to facilitate services; and to protect your account. This is a standard-rate recurring SMS program and message and data rates may apply. Frequency of messages may vary depending on account activity.

FOR INFORMATION ABOUT THE MESSAGE SERVICE: Text the word HELP to 31309 or call 1-(844) 319-3909 at any time to receive customer support information.

TO DISCONTINUE RECEIVING SMS, send STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to 31309 to opt-out from all SMS messaging.

Your consent to receive text messages will not be shared with any third parties for their own purposes, unrelated to Upgrade or its bank partners' services offered to you. For more information on how Upgrade collects, aggregates and uses the information provided by you through our website, please visit our Privacy Policy.

Disclaimer of Warranties

UPGRADE PROVIDES THE SITE AND SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ADDITIONALLY, UPGRADE MAKES NO CLAIM OR GUARANTEE AS TO THE ACCURACY OF ANY INFORMATION PROVIDED ON THE SITE. UPGRADE FURTHER MAKES NO WARRANTY OF ANY KIND WITH RESPECT TO ANY THIRD-PARTY PROVIDER SOFTWARE OR WEBSITES USED BY YOU IN CONNECTION WITH THE SERVICES.

Limitation of Liabilities

IN NO EVENT WILL UPGRADE OR ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR LOST PROFITS OR ANY OTHER SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES ARISING FROM YOUR USE OF THE SITE OR SERVICES, EVEN IF UPGRADE IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT ALLOWED BY APPLICABLE LAW, UPGRADE'S LIABILITY TO YOU FOR ANY CAUSE OF ACTION REGARDLESS OF FORM WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO UPGRADE, IF ANY, AND IN NO CASE SHALL UPGRADE'S LIABILITY TO YOU EXCEED $1,000.00.

Indemnification

You agree to indemnify, defend, and hold harmless Upgrade and its affiliates, officers, directors, employees, agents, and representatives for damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys' fees), arising in connection with any claim, suit, proceeding, or other action arising from your use of the Site or Services, your conduct in connection with your use of the Site or Services, your use of third-party provider software or websites in connection with your use of the Site or Services, or any violation of these Terms of Use or of any law or the rights of any third party.

Arbitration

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS. YOU HAVE THE RIGHT TO OPT OUT OF THIS ARBITRATION AGREEMENT AS DESCRIBED BELOW.

  1. You and Upgrade agree that either of you (or any subsequent assigns of Upgrade), may, at your or Upgrade's sole election, require that the sole and exclusive forum and remedy for resolution of a Claim be final and binding arbitration pursuant to this section (the "Arbitration Provision"), unless you opt out as provided in paragraph (b) below. As used in this Arbitration Provision, "Claim" shall include any past, present, or future claim, dispute, or controversy involving you (or persons claiming through or connected with you), on the one hand, and Upgrade, including Upgrade's subsidiaries and assigns (or persons claiming through or connected with Upgrade and/or any assign of Upgrade), on the other hand, relating to or arising out of these Terms of Use and/or the activities or relationships that involve, lead to, or result from these Terms of Use, including (except to the extent provided otherwise in the last sentence of paragraph (f) below) the validity or enforceability of this Arbitration Provision, any part thereof, or the entire Terms of Use. Claims are subject to arbitration regardless of whether they arise from contract, tort (intentional or otherwise), a constitution, statute, ordinance, common law, or principles of equity, or otherwise. Claims include matters arising as initial claims, counter-claims, cross-claims, third-party claims, or otherwise. The scope of this Arbitration Provision is to be given the broadest possible interpretation that is enforceable.

  2. You may opt out of this Arbitration Provision for all purposes by sending an arbitration opt-out notice to Upgrade, Inc., Attn: Arbitration Opt Out, 2 N Central Ave, 10th Floor, Phoenix, AZ 85004, only if received at the specified address within 30 days of the date you first access these Terms of Use. The opt-out notice must clearly state that you are rejecting arbitration; state the date you first accessed these Terms of Use; provide your name, address, and social security number; and be signed by you. You may send the opt-out notice in any manner you see fit as long as it is received at the specified address within the specified time. No other methods can be used to opt-out of this Arbitration Provision. If the opt-out notice is sent on your behalf by a third party, such third party must include evidence of his or her authority to submit the opt-out notice on your behalf.

  3. The party initiating arbitration shall do so with JAMS. The arbitration shall be conducted according to, and the location of the arbitration shall be determined in accordance with, the rules and policies of the administrator selected, except to the extent the rules conflict with this Arbitration Provision or any countervailing law. In the case of a conflict between the rules and policies of the administrator and this Arbitration Provision, this Arbitration Provision shall control, subject to countervailing law, unless all parties to the arbitration consent to have the rules and policies of the administrator apply.

  4. If Upgrade (or any assign of Upgrade) elects arbitration, Upgrade (or the assign, as the case may be) shall pay all the administrator's filing costs and administrative fees (other than hearing fees). If you elect arbitration, filing costs and administrative fees (other than hearing fees) shall be paid in accordance with the rules of the administrator selected, or in accordance with countervailing law if contrary to the administrator's rules. Upgrade (or the assign, as the case may be) shall pay the administrator's hearing fees for one full day of arbitration hearings. Fees for hearings that exceed one day will be paid by the party requesting the hearing, unless the administrator's rules or applicable law require otherwise, or you request that Upgrade (or the assign) pay them and Upgrade agrees (or the assign agrees) to do so. Each party to the arbitration shall bear the expense of its own attorneys' fees, except as otherwise provided by law. If a statute gives you the right to recover any of these fees, these statutory rights shall apply in the arbitration notwithstanding anything to the contrary herein.

  5. Within 30 days of a final award by the arbitrator, any party to the arbitration may appeal the award for reconsideration by a three-arbitrator panel selected according to the rules of the arbitrator administrator. In the event of such an appeal, any opposing party may cross-appeal within 30 days after notice of the appeal. The panel will reconsider de novo all aspects of the initial award that are appealed. Costs and conduct of any appeal shall be governed by this Arbitration Provision and the administrator's rules, in the same way as the initial arbitration proceeding. Any award by the individual arbitrator that is not subject to appeal, and any panel award on appeal, shall be final and binding, except for any appeal right under the Federal Arbitration Act (the "FAA"), and may be entered as a judgment in any court of competent jurisdiction. No arbitration award involving you and Upgrade (or any assign of Upgrade) will have any preclusive effect as to issues or claims in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration award in prior disputes involving other parties have preclusive effect in an arbitration between you and Upgrade (or any assign of Upgrade).

  6. You and we agree not to invoke our right to arbitrate an individual Claim you or we may bring in Small Claims Court or an equivalent court, if any, so long as the Claim is pending only in that court. NO ARBITRATION SHALL PROCEED ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS (INCLUDING AS PRIVATE ATTORNEY GENERAL ON BEHALF OF OTHERS), EVEN IF THE CLAIM OR CLAIMS THAT ARE THE SUBJECT OF THE ARBITRATION HAD PREVIOUSLY BEEN ASSERTED (OR COULD HAVE BEEN ASSERTED) IN A COURT AS CLASS, REPRESENTATIVE, OR COLLECTIVE ACTIONS. Unless consented to in writing by all parties to the arbitration, no party to the arbitration may join, consolidate, or otherwise bring claims for or on behalf of two or more individuals or unrelated corporate entities in the same arbitration unless those persons are parties to a single transaction. Unless consented to in writing by all parties to the arbitration, an award in arbitration shall determine the rights and obligations of the named parties only, and only with respect to the claims in arbitration, and shall not (i) determine the rights, obligations, or interests of anyone other than a named party, or resolve any Claim of anyone other than a named party; nor (ii) make an award for the benefit of, or against, anyone other than a named party. No administrator or arbitrator shall have the power or authority to waive, modify, or fail to enforce this paragraph (f) and any attempt to do so, whether by rule, policy, arbitration decision or otherwise, shall be invalid and unenforceable. Any challenge to the validity of this paragraph (f) shall be determined exclusively by a court and not by the administrator or any arbitrator.

  7. This Arbitration Provision is made pursuant to a transaction involving interstate commerce and shall be governed by and enforceable under the FAA. The arbitrator will apply substantive law consistent with the FAA and applicable statutes of limitations and privileges. The arbitrator may award damages or other types of relief permitted by applicable substantive law, subject to the limitations set forth in this Arbitration Provision. The arbitrator will not be bound by judicial rules of procedure and evidence that would apply in a court. The arbitrator shall take steps to reasonably protect confidential information.

  8. This Arbitration Provision shall survive (i) suspension, termination, revocation, closure, or amendments to these Terms of Use and the relationship of you and Upgrade and/or assignee; (ii) the bankruptcy or insolvency of you or Upgrade or other person; and (iii) any assignment by Upgrade to any other person or entity. If any portion of this Arbitration Provision is deemed invalid or unenforceable, the remaining portions of this Arbitration Provision shall nevertheless remain valid and in force, subject to two exceptions: (1) if a determination is made that the limitations on class, representative or collective proceedings in paragraph (f) is unenforceable, and that determination is not reversed on appeal, then the Arbitration Provision shall be void in its entirety (except for this sentence); and (2) if a court determines that a public injunctive relief Claim may proceed notwithstanding the limitations on class, representative or collective proceedings in paragraph (f), and that determination is not reversed on appeal, then the public injunctive relief Claim will be decided by a court, any individual Claims will be arbitrated, and the parties will ask the court to stay the public injunctive relief Claim until the other Claims have been finally concluded. In no event shall any invalidation be deemed to authorize an arbitrator to determine Claims or make awards beyond those authorized in this Arbitration Provision. YOU AND UPGRADE ACKNOWLEDGE THAT THEY MAY HAVE A RIGHT TO LITIGATE CLAIMS THROUGH A COURT BEFORE A JUDGE OR JURY BUT WILL NOT HAVE THAT RIGHT IF EITHER YOU OR UPGRADE ELECTS ARBITRATION PURSUANT TO THIS ARBITRATION PROVISION. YOU AND UPGRADE HEREBY KNOWINGLY AND VOLUNTARILY WAIVE THEIR RIGHTS TO LITIGATE SUCH CLAIMS IN A COURT BEFORE A JUDGE OR JURY UPON ELECTION OF ARBITRATION BY YOU OR UPGRADE.

Miscellaneous

Choice of Law; Jurisdiction and Venue

Except as set forth in the Arbitration Provision, these Terms of Use shall be governed by the laws of the State of California without regard to any conflict of laws provision. You irrevocably consent to the exclusive jurisdiction and venue of the United States District Court for the Northern District of California in connection with any dispute or the enforcement of any right arising from these Terms of Use.

Severability

Except as set forth in the Arbitration Provision, if any provision of these Terms of Use is held by a court of competent jurisdiction to be unenforceable for any reason, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms of Use shall remain in full force and effect.

Waiver

Upgrade's failure or delay in exercising any right, power, or remedy under these Terms of Use shall not operate as a waiver of any such right, power, or remedy.

Contacting Us

If you have questions, comments, or complaints regarding these Terms of Use, the Site, or Services, you may call 1-844-319-3909, email us at support@upgrade.com, or write to Upgrade, Inc., c/o Customer Service, 2 N. Central Avenue, 10th Floor, Phoenix, AZ 85004.